Free shipping for customers with a valid residential or commercial address within the Contiguous 48 United States (PO Boxes address may require additional charges).

P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, Canada, and other countries may require additional shipping fees.
Please contact a member of our team for detailed shipping charges.

Shipping is available only to PayPal verified addresses. When making payment please confirm your address has been verified with PayPal. Once payment is made shipping address can not be changed/altered. Payments made using an unverified PayPal address will be refunded and order will be canceled.

We will not accept request to change shipping address once payment has been made. Please confirm your shipping address is up-to-date and valid.

Typical handling time for orders is 1-business day. We do our best to ship every package with-in 1 business day of receiving a cleared payment. In some circumstances additional time may be needed, in which case we will contact buyer.

Shipped orders that are returned by the shipping company due to an insufficient address or an undeliverable address will be refunded less a 20% restocking fee.

Orders refused at time of delivery and returned back to Big Jeff Online will be refunded less a 20% restocking fee.

PR, VI, HI, AK and other Us territories may need additional shipping due to size and weight of package.

1. Please make sure to box up product in original boxes with all paperwork and parts

2. Please makes sure to write a short note with the reason for the return, and if you would like placement or refund also include your contact information for us to look up your account.

3. Make sure items are shipped properly so they make it to us in good condition.

Once we receive a return, we will process a refund or replacement in 24 to 48 business hours.

Speakers with burnt coils, is frozen up, or has physical damage will not be accepted.

Amplifiers that have been smoked from improper use will not be accepted.

Big Jeff Online Inc
Returns
2001 NW 1st Ave
Ocala, FL 34475

We accept returns within 30 days of purchase.

A 20% restocking fee applies on all items returned for a refund and or store credit.

If you receive a manufacture defective item and want to return or exchange it there is no restocking fee.

No refunds will be given on items that have been opened or used and will be exchange only.

Anything being returned must include all original parts and packaging sent.

(Boxes, Packing, Instructions, ETC) Everything we sent needs to come back

Serial numbers must match from order being returned on product and box.

Buyer is responsible for return shipping unless the item is defective.

No physical damage will be accepted!!!!

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Click Here to contact us. Big Jeff Online's customer service department is staffed with real people (Mon-Fri 8AM-4PM), looking to help answer any questions you may have.